Charter Sucks…

Posted by The *Angriest* Pharmacist as --Not Pharmacy--, Lazy People, True Story

I know, I’m not the first to say these words, and I’m betting I won’t be the last. Granted, this has nothing to do with pharmacy, but I want to make you all feel my pain.

For the past few days, I’ve not been receiving about 30 of my premium channels like HBO, Showtime, etc. I figured in a day or to it would fix itself. Well, last night was the 4th day, and I don’t want to pay for services I’m NOT getting. So, I booted up the ole cellular phone and gave them a call at 1-888-GET-CHAR(TER). I had to wait two to three minutes, no big deal there. Some chick answers the phone and asks for my phone number. I gave it to her and she says she cannot help me because another department is ‘handling my claim.’ I know what this means - The 888 number forwards my cell phone calls to their service dept in Wisconsin. I learned that when my cable was completely out for a few days late last year. So, they forward me to the office I need to be calling. Busy signal. Disconnected. FUCK.

So I call back, get the same bitch, and I tell her that it was busy and I wanted a direct line. “We don’t have direct lines. I just transfer the call on our system.” I tell her fine. Try it again. This time it tells me the fucking mailbox is full. WHAT? Fuck this. I call back again and get some guy. I tell him the above story and he says he has to transfer me. I told him to go fly a kite. GET ME A FUCKING NUMBER! I want the number for my local office. PERIOD. (I searched google and found no ’service’ or ’support’ number. I just found office numbers - does me no good - they just say call the 888 number). He puts me on hold then after 2 minutes, I get disconnected. Ohh that cock master…

So, I call back and get the same guy. I asked his name. Louie (with a thick Indian accent) tells me he doesn’t have to give me any more info than that. Bah. I tell him he’d better get my a number. Then I ask him where he is. He refuses to tell me - even what STATE he’s in. I told him I just wanted to know where my phone call was routed to. He’s acknowledges he is not in Wisconsin. He also acknowledges he is not in my home state. I’m getting he’s across the pond in an office building in India….Just a guess…He finally put me on hold after I chewed him for a bit (I know…I’m a dick for that. He didn’t WANT to help me though). He comes back with a phone number. I told him if it was wrong he’d be hearing from me again. I call it…Mailbox full. That choad gave me a bum number to shut me up.

So, I logon to the website’s “chat function” support. I get placed in a room with Sean. He asks me my problem and I tell him I’m not getting any premium channels. He tells me he’s with sales and Tech support will be back on chat tomorrow (Monday). Why the fuck are they allowing me to use the support page to logon to the chat then? Fuck if I know.

I decided I’m going to fuck with Sean. SEAN: Do you have any more questions I can assist you with? TheAngriestPharmacist: What’s your favorite color? Mines Red. SEAN: Mine is black, some say it’s a shade and not a color. TAP: That’s nice. What’s your favorite food? I like mexican and italian, but I’m a sucker for Taco Bell. SEAN: Do you have any charter related questions I can help you with?

SEAN: I really like anything spicy. TAP: Spicy foods give me the squirts. What’s your favorite alcoholic beverage? I’m a beer man, but I love a good whisky and coke now and then. SEAN: Beer is okay with me.

SEAN: Do you have any other charter related questions I can help you with? There are other customers I could be assisting. TAP: You’ve been a good sport. Tell your Charter Brethren that you work for a worthless company with the worst support I’ve ever seen. I hope they all die of a horrible horrible death. You can live. We could be friends.

He chat-’hung-up-on-me’. I feel violated…And I’m still fucking furious.

We’ll see what happens in the days to come…

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