Apr

For Pete’s sake

Posted by The *Angriest* Pharmacist as Stupid People, True Story, Work Sucks

Do people not understand that if it’s filled at a pharmacy across town that that is not my pharmacy? “Filled at Walgreen’s in BFE” is not the same as “Easily picked up at my counter, RIGHT NOW.” I dealt with this crap today with no understanding from some lady. I wound my way through the labyrinth of “Push 1 for X, push 2 for Y” only to be hung up on when some punk kid didn’t understand what I wanted. I called back and got someone with two or three remaining brain cells (luckily that’s just enough to hand the phone to the pharmacist). Then, I transferred her Z-Pak from across town. All the while this lady is down at the counter, leaning over glaring at me as if to say, “Well, where is it, jackass?” I busted my ass and got it filled in a few minutes (listening to her tap her credit card on the counter the whole time).

I took it down to her, and she has the nerve to say, “Ohh, I wanted the Effexor as well.” Are you shitting me? Did you not listen to me when I said, “I’ll call and have them cancel it, transfer it to me, and get it ready for you. It should be about 15 minutes”? The same thing goes if I have to start over at point A (i.e. the labyrinth)!

Ugh. So, I started over, and yes, those idiots hung up on me again. Why is Walgreens so notorious for that? Are phones that difficult? We’re dealing with drugs that have the potential ability to kill people hundreds of times over if mistaken or misused, and you can’t master the damn phone system? Anyway, ten minutes later I got the whole thing done (listening to that fucking credit card tap the whole time). I got back down to the cash register. I rang her out. She told me she didn’t understand why it took so long. I just shuttered and told her it would have been faster had we done both at the same time rather than separate. What else could I say other than that? I wanted to sock her one for wasting 30 minutes of my time, but alas…I am a true gentleman.

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