Jun

Faxes

Posted by The *Angriest* Pharmacist as Lazy People, Me being a dick, Rude, True Story

Friday morning I got a fax from a customer. It was a copy of his receipt from last month’s pickup. He also wrote a note saying, “Please fill these now. I am leaving on vacation. I’ll be there at 10am.”

Wow, already off on the wrong foot. He wants me to fill 4 Rxs for him, and I just opened the door? Ugh. Well, I went ahead and did it for him. He got there about 10:15am, and I stepped up to ring him out. Here’s what followed. My comments are bold. My thoughts are in [brackets].

Yes, I have four to pick up for Jackson.

Okay. Here they are. It comes up to $25.59. Ahh, I remember yours now. Ya know, we traditionally don’t get faxes from patients requesting refills.

What’s wrong with that? I got the fax number from a business card.

Yeah. You’re right. I realize that the fax number is on my business card, but that was the first fax I’ve gotten from anyone other than a doctor’s office or other pharmacy in as long as I can remember. It’s usually used for only healthcare professionals. [Duh…right?]

Well, you shouldn’t have it on your business card! What’s wrong with me using it?[His tone was very condescending here]

Well, there’s nothing wrong with it, but I can’t completely guarantee that it will always work right. I can’t guarantee it will be checked. You may show up one time and your meds won’t be ready because we don’t always check for faxes, and sometimes they don’t come through completely legible…Finally, if it gets out we are accepting faxes from anybody, we could start getting fraudulent faxes from people.

Then why is it on your business card! You shouldn’t have it on there if you don’t want me to use it… [This begins my smartass-mode. He repeated himself, and he just flat out didn’t listen. You can’t argue my first AND second point with the same lame ass rebuttal.]

Well then, the next time I give you a business card I’ll scratch the fax number off of it before handing it over. [Rimshot please]

Ya know, this isn’t the only DAMN pharmacy in town… [This is what we all hear after we’ve won our argument. It’s really the only card the customers/patients can play. Little do they know we don’t give a damn]

You’re right. There’s a bunch… [At this point, I’m in “dick mode” and we’ve completed the transaction. He’s started to walk away…]

How do I go about transferring my prescriptions to another pharmacy? Away from you!

Just fax all your information to them instead of me…They’ll figure it out from there… [Rimshot please. I burned him real good!]

-=+=-

I know. Once again I’ve gone too far, but damn it was funny. I nearly lost it after he walked away. I really think it was one of the funniest things I’ve ever said to a customer. It was quick, poignant, and just an awesome Ashton-Kutcher-esque BURN!

However, if my DM ever gets wind of it, I’d prolly get written up or even fired.

I know it’s pretty hypocritical, but I would have dressed down a tech pretty good for doing the same thing I did after congratulating them on such a great burn…

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