And to believe I kept my cool…I shoulda went apeshit!

Posted by The *Angriest* Pharmacist as Laws, PSE, Rude, True Story, Work Sucks

I’m very proud to post the following story. It shows that I have grown up, so-to-speak. I actually kept my cool today. Make no mistake, I was completely pissed off. I was so angry I couldn’t see straight, but I kept my emotions in check…

This middle aged lady brings in a box of Alavert-D to return it. She bought it yesterday, but meant to buy (read: waste her money) just plain ole Alavert. She had the receipt…but it didn’t matter. The box was opened. Hell, there may have been a tablet or two gone.

“I’d like to return this. The manager told me that if you had a problem to call him…”
[I think it's cute the manager is trying to flex his nuts here. At the same time, I hate him for pawning this off on me...]

“Well ma’am. It’s not really a matter of me calling the manager in this situation. I simply cannot return this product for a plethora of reasons. It’s been opened. It’s a controlled-substance now, and the main reason I can’t accept it back is because it’s against the law. Once a medcine leaves the pharmacy, I can’t take it back.”
[Here's where it gets funny. I usually allow the person to say something here - mostly to see what their thoughts are. If they even just say 'well I really wanna return it' I tell them that I'll do them one better...I'll give them store credit for the cost of the product AND let them keep it. Hell, I can't resell it. I can't do anything with it. It's a bitch to return - so I leave it with them.]

This bitch didn’t even give me the CHANCE to give her the cake AND let her eat it. She got so huffed up she grabbed her little plastic back, snatched her receipt, and literally marched the fuck out of my pharmacy. And it wasn’t a slow march - this bitch was moving. She was almost RUNNING.

I was taken aback. I kept my cool. I didn’t call her a bitch, idiot, or any of the other words running through my mind. Ohh, I wanted too.

I just left her with one word, “BYE!”

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