Aug
Walgreens causes me trouble…go figure
Posted by The *Angriest* Pharmacist as Stupid People, True Story, Work Sucks
I had their bottle. I got all the info. It was filled once…one month ago. I had every bit of info I needed. All I wanted was to speak with someone, give them my name and my phone number. I wanted nothing more.
I called. I got a tech and put on hold. I waited five minutes.
Someone answered. I told them I wanted a copy and it would be super quick. I have all the info. I got put on hold again. I waited five minutes.
I hear ringing. A man answers. I tell him what I want. He tells me he is the Store Manager and not in the pharmacy at all. He’ll hafta transfer me back. He transfers me to the pharmacy. A tech answers, and I tell her what I want and how quick it’d be. She puts me on hold. I wait five minutes…I rock out to Van Halen.
The pharmacist answers. I tell him what I want and how quick I’ll be. He tells me his computer is locked up and puts me on hold. I wait 5 minutes. I get disconnected.
I call back. I get a tech. He tells me to hold. I wait 5 minutes. Pharmacist answers. I tell him what I want. He asks me what I need. I tell him nothing. 30 seconds later, I hang up happy.
Total time spent dicking around with Walgreens: 22 minutes, 30 seconds.
Number of prescriptions I filled with a phone at my ear: 7
Number of other calls I answered and tended to in that time: 4
Cash Price of the prescription I transferred: $5.75
Amount I want to drink: Gallons of beer
Ugh…
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We just love our new phone system. If we don’t answer the phone, or the caller has been on hold for 2 minutes then the caller gets transferred to another department like photo or cosmetics.
They just LOVE to handle our phone calls. If we get swamped the customer winds up getting bounced around the phone system until they finally get through to the pharmacy, and by then they are angrier than a wet cat.
I’ve been trying to get the new techs to get the person’s phone number and have the pharmacist call them back when it’s a doctor’s office or a copy. I’m sorry they didn’t at least offer this for you.
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