Sep
Short shift…
Posted by The *Angriest* Pharmacist as Stupid People, True Story, Work Sucks
Everyone loves working a short shift. Today, I worked a 6 hour shift that fell smack dab in the middle of the day. I’ve never scheduled it like that before, so I figured I’d give it a try. Heck, make the other guy work all day…why not! It worked out relatively well, but I still had to deal with a few odd situations. I handled them in my normal calm, cool, collected demeanor as you all have come to know and love.
*ring* [As always, my comments are more important and bolded. Thoughts, comments, and explanations are in brackets]
“Thanks for calling my pharmacy. May I help you?”
“Yeah, I need some refills. The first one is for Plavix for Rick Smits.”
“Well, it looks like we transferred that one out. Do you know off-hand where we tranferred it to?” [I can look, but it takes me off of the screen I need to be on to fill others. It's a ton easier and faster if the person just tells me, they should know!]
“No…” [So, I look it up and it went to a CVS west of me - I make a note to get it back]
“Okay and the next one you need?”
“It’s for lisinopril for Reggie Miller.”
“Okay, do you know where that one was transferred?” [See a theme?]
“No…” [I look and it went to a Walgreens east of me]
“Any more things you need me to transfer here?”
“Yes, I need the Nitroglycerin tablets…”
“Who are those for? Rick or Reggie?
“Those are for Rick.” [Why we didn't do those when I was on Rick's profile, I have no fucking clue]
“I’m not seeing those on his list of medications. Did you get those somewhere else too?”
“Ohh that’s right. I got those at the Medicine Shoppe on 5th street.” [South of me]
“I’ll call and get these transferred and filled for you. Did you want to pick them up today or tomorrow?”[What answer do you expect now???]
“I’m actually headed that way now. I’ll be there in about 15 minutes.” [Boom]
“I’ll do them as fast as I can, but I don’t think they’ll be ready that fast.”
“Okay, well I’ll wait once I get there…” [That's a fucking promise, lady]
I asked her what the problem was and why they were transferred. She told me all those places were convenient for her at the time. It just goes along with my beliefs that pharmacy is going in the wrong direction and patient care will suffer. Pharmacy God sees it the same way.
These fucking Rxs were passed around more than a hooker at a Minnesota Viking party.
Here’s the schematic of where these things went:
1st Transfer 2nd Transfer
Rick Smits’ Plavix [Me]====> CVS[West] ====> WAG[East]
Reggie Miller Lisin.[Me] ====> WAG [East] ====> Medicine Shoppe
Rick Smits’ NTG ====> Medicine Shoppe [South] ====> CVS [West]
Can you imagine the amount of calls I made? At least they kind of went together.
I called:
I called CVS to get the Plavix. They told me to call the WAG. I got the Plavix and asked about the Lisinopril. They told me to call Medicine Shoppe for the Lisinopril. I got the Lisinopril and asked about the NTG. They told me to call the CVS for the NTG.
Total time: I’d say 20 minutes total.
Amount these medicines cost: Pennies
Reimbursement over cost: Not enough to pay me for 20 minutes of work…
I don’t work tomorrow, so I’m getting drunk. I don’t drink fancy whisky, whiskey, or scotch. I’m going to have my way with a case of Bud Light bottles. I’m a beer man.
Or Print it...
Or Print it...
You should have said, “We charge $5 to transfer prescriptions without the store phone number or prescription number”. I’ll bet she’d have produced them really fast.
Now, for those of you who like this idea… Bravo! We are professionals like any other who deserves to be compensated for time and effort. For those of you who think this is bad customer service and a horrible idea… Eat shit! You’re the reason we’re treated like peons and burger flippers. You devalue the profession by allowing yourselves to be treated like something other than a licensed professional. If you don’t agree, then I dare you to name two other professions that offer multiple services for free and take verbal abuse on a daily basis.
Dude, ditch the Bud Light. Sam Adam’s Octoberfest is out.
“I’m going to have my way with a case of Bud Light bottles. I’m a beer man.”
You’re not a beer man. You’re an American lager lightweight. Come to England and get some ~real~ beer ;)
What’s the similarity between lager, and making love in a canoe?
They’re both f**king close to water.
I can completely accept that. You’re right. I love Guinness. I love a DRAFT Boulevard Wheat…
The problem? I cannot get drunk off of Guinness. It’s too heavy. I eventually get too full to drink any more without blowing chunks.
So, I resort to drinking what the English [rightfully] call, “Piss water.” Drinking the pain away one bottle at a time…
Transferrung prescriptions sounds like a monumental pain in the arse. Presumably you don’t transfer a paper prescription, but an electronic one? Would it not be easier if everyone got their refills in the same pharmacy, or would that cause chaos?
Ohh, it is. You don’t transfer a piece of paper, and it’s electronic within the major chains. Everyone else has to write down all the info and fill it like an Rx (you need drug, dose, sig, quantity, doctor’s name original fill date, first fill date, last fill date, original refills, refills left, and tranferring pharmacist’s name — if it’s controlled you need the pharmacy’s DEA number — USA only I’m sure)
I’ve been screaming for years that transfers should not be allowed. It would lock people in to one pharmacy — and potentially one pharmaCIST. It would make people consider what a pharmacy has to offer above location and price. I’m sure there’s a few of our 50 that don’t allow it…but, I don’t know which…
Luke:
Great blog!! This thing rocks!
When bored, Take your anger and use it for the dark side:
It’s the website for disgruntled pharmacists working for crappy pharmacy companies nationwide.
I quite agree with Mike. One should hold out for money per task. Five dollars a transfer should cover the admin costs irrespective of whether or not the customer provides you with data. You are still having to do some additional, non profitable work. If they don’t like it, they leave, you get a little peace and quiet because they certainly won’t be back. Eventually you end up with fewer of that class of clientele and your stress levels decrease considerably.
Might I suggest a large piece of Stilton and some fine port. Comfort food and a swift hit, both remarkable outcomes for those special moments.
Kind regards
Nostrumdammit
Im feeling the Bud Light don’t stray
so at my pharmacy, WE pay the CUSTOMER for transfering prescriptions. We give somewhere around $30 per prescription that someone transfers to our store. We gave some lady more than $120 for transfering her prescriptions. Then when i wouldn’t give her more, she said she was going to transfer it somewhere else where they do the same thing. Her copay was $0!!! this is freaking crazy! then the coorporations expect us to cut hours…
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