Sep
A huge pile of crap…
Posted by The *Angriest* Pharmacist as Me being a dick, True Story, Work Sucks
I absolutely hate walking in to a mess — we all do. Why in the hell does it happen to me day-in and day-out? I guess so I have an abundance of fodder for the website. Yesterday, I walked in at 1pm. What found me? Let’s see:
- 10 scripts dropped off waiting to be input
2 transfers needing to be called on
No doctor calls had been made…none
2 days worth of orders not put up
Stock bottles laying everywhere
5 people in line at the register
2 people in line at drop off
Tech and pharmacist each on the phone
3rd line is ringing
20 or so orders needing to be checked
3 “problem” orders needing to be handled
Where the hell does one even start? Feverishly, I took to work. Another tech straggled in a few minutes after me. Between she and I, and the two that let this madness ensue, we got caught up after about 5 hours of head-pounding-on-counter bliss.
You know what the bitch of it is? At 1pm they had only filled 50 or so prescriptions. That’s 12 or so an hour. That’s not an amazing rate - it’s not Wag’s 100/hr or anything, but for a somewhat-competent tech and seasoned pharmacist, it should be very do-able.
I finished the day with our number at 175. That’s not an amazingly high number by any account, or even for my store, but it was never worthy of a 30-45 minute wait because two fat-heads bogged down the whole operation by their ineptitude. And to tell the truth, I don’t even blame the tech, I blame the pharmacist. He’s too busy dicking around instead of verifying. He’s too busy calling because a script MAY say “Xanax 25 mg” rather than accepting the fact that doctors don’t understand the concept of a leading zero. He’s too busy re-calling on a transfer because the tech that initially called merely wrote down the other pharmacist’s first name and last initial rather than full name. He’s too busy calling on a faxed Scheduled Rx that’s on *our* letterhead (which we would have HAD to send) to verify it actually came from the MD’s Office and not the patient’s personal computer. Gimme a fucking break…this guy’s going to give me an ulcer, a stroke, and/or a horrible bonus…
Sincerely,
TheAngriestPharmacist(tm)(c)(R), LLC, Inc.
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I, too, work with a dipshit pharmacist. The kind who will let prescriptions pile up all day to talk about good fishing spots. The kind who will spot a patient a few “hydros” to get through the weekend. Who couldn’t get the pharmacy cleaned up to save his life. I’m not professing to be the best or fastest pharmacist, but come on!!
Our boys might be related…fishin, huntin, drankin…
I enjoy telling my drinking antics as much as the next guy, but I enjoy helping patients as quickly, efficiently and accurately as possible. The two don’t mix behind the counter when there’s work to be done…
I love a clean pharmacy - order makes everything easier. I do all that I can, including stay late, to help keep one…yet, I never return to one…wtf?
Yeah, busy is about 10 scripts per hour PER PERSON. Which means they shoud have been doing 20 per hour for it to qualify as busy. I totally hear ya. My personal pet peeve is why evening pharmacists can’t use the fax. when you have a script that you need clarification on, just stick it to a piece of paper, write you rproblem on it, store stamp it and fax it over to the doctor’s office. When they come in in the morning, it will be waiting for them. AND the morning person doesn’t have to make a bunch of calls to the doctors office to sort it out….
Wow…sounds like one of my pharmacists…only he’s not even bothering to call on RXes, he’s busy ordering himself another shipment of some new antioxidant health-food crap on company time. Still, if that pharmacist was mine, I would have to shoot him. Or dump phenol all over him. I think we have a full bottle lying around somewhere…
Xanax 25mg? Damn he’s dumb. Letterhead? Uh…DUH!!! Calling to see if a doctor is liscensed to prescribe suboxone is one thing, but xanax 25?! WTF, I say!!!
I solved the ‘lazy partner’ problem by not letting him leave if we were slammed or behind when it was time for him to go. When he bitched that he had somewhere to go, I reminded him that he was salaried, not hourly, and had an obligation to stay and help. I pulled it twice…. Problem solved….
I work with a nice young 2 year veteren pharmacist who questions every fucking little thing. You’d think after about 2 years in the trenches that she’d grow some balls and make a decision and not question every little thing. I am sure when she calls our local dr.’s they roll their eyes and think “What NOW!!!” She is very thorough, but for our techs who are only used to working with seasoned vets, it’s pretty frustrating when they witness this debauchle day in and day out! Trust your education! Trust your instincts! We tend not to get sued, so get your head out of your ass!!
Even as a lowly tech, I feel your pain. I have worked with one pharmacist, the “stool man” as everybody calls him, who pulls up a stool and lets the prescriptions pile up as he reads sports news. When he does decide to work, he questions EVERYTHING. His favorite is to not fill prescriptions written for metoprolol 50, wanting to know if the doc meant toprol xl or plain ‘ol metoprolol (nevermind if patient has been getting plain metoprolol for 5 years, in his mind doc must have meant toprol xl).
OMG, some seasoned Rph are sometimes like that. I was working with a pharmacist who tried to tell me to dispense one 75ML bottle of Amoxil 400/5 instead of two, the rx read ” 7.5ML PO BID X 10D” simple enough…..not for her took her way too long to realize for what she gets paid. Lets just say she no longer works at my store because complaints of long wait times were on the rise on the weekends (we are the only 24hr pharmacy on weekends, all you lucky ones get to go at 6pm)
I hope you don’t mind me adding to your stories of loser pharmacists. The other day at Safeway I stood on line 5 times and waiting 45 minutes for 2 prescriptions. I have a fractured foot, and Safeway doesn’t even have 1 chair for people to sit on. So when i let them know how angry I am, they refuse to fill my prescriptions anymore! Don’t they have some ethical or legal obligatiion to fill prescriptions even if they don’t personally like someone? What a small town mentality!
In my state, I can refuse a prescription for any reason. I have no obligation to anyone. It may piss off people, but it’s a nice card to be able to play.
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