09

Dec

Why did you ask if you are smarter than me?

Posted by The *Angriest* Pharmacist as Me being a dick, Stupid People, True Story, Work Sucks

You know exactly what I’m talking about. Everyone has dealt with it — some of us in ‘the suck’ deal with it daily. Patient presents to the POD (Pharmacist On Duty) with a random question and a product they removed from the shelf. The question is asked and regardless of how simplistic it is and how straightforward the answer may be, the patient has the gall, the arrogance, the nerve, and the self-centeredness to argue, rebut, or question your expert opinion…that THEY ASKED FOR. You didn’t charge them. You didn’t blow smoke up their ass. Yet, suddenly, a person that does not have a B.S. or Pharm.D. knows considerably more about pharmacy than the white-coat-wearing apothecary standing before them.

Here’s my story from today (it’s long, but *completely* worth it):
25-year old female and 55-year old male approach. She’s holding a bottle of generic “Women’s One-a-Day.”

Lady: “What vitamin should I take?”
– “Well, what are you taking them for? A doctor’s suggestion?”
Lady: “No. I’m just taking them as a supplement. I don’t always eat healthy.”
Man: “Is this a good one?” [At this point, I look at her hand that's holding the vitamins and see that she's wearing a huge rock on her 'special' finger. She's relatively cute, and it's painfully obvious that the grisly, buck-toothed, beast of a man with her is her father.]
– “This is just as good as the name brand stuff, and it’s a lot cheaper. Are you taking and medicines? Any prescriptions, over-the-counter stuff, or herbal medications?”

Lady: “Well, I take Tegretol for simple seizures.” [Bingo.]
– “And you’re not already taking a vitamin or two?” [She said, "No."] “What other prescriptions are you taking?”

Lady: “I’ve been taking Ortho Tri-Cyclen forever.”
– “Okay. Well, there are a couple things here. Are you aware that the Tegretol greatly reduces the effectiveness of all birth control pills? It’s fine to take them as a backup, but you cannot depend on them alone to prevent pregnancy. [She nodded affirmatively as if to say, "I knew that, but I never believed it or gave a shit before."] And, due to that fact, you need to be taking Folic Acid as well.”
Man: “What? Folic Acid? What about Vitamin C?”
Lady: “Yeah. I take 1,000 mg of Vitamin C a day for my immune system…to prevent colds.”
Man: “How much Vitamin C is in these things?”
Lady: “It says 65 mg.” [We're getting way the fuck away from where I was headed.]
Man: “Is that enough to prevent colds?” [Didn't even wanna bring up the fact that Linus Pauling faked or "misinterpreted" his data.]
– “No. That’s merely the amount you would need to prevent scurvy, and that’s it. The doses I’ve heard used to ‘bolster the immune system’ range from 2 grams all the way up to 20 grams, but researchers are always going back and forth. They’ll never be able to prove whether or not it actually works. You can continue to take it with this multivitamin though.” [They nodded in agreement] “But, like I was saying, you need to be taking Folic Acid every day as well.”
Man: “How much Folic Acid are in them?”
Lady: “It says 400 m-c-g.” [At this point, the man commandeers the bottle.]
Man: “This here says that 400 is 100% of the daily value.”
– “That’s exactly right. It is. But, since she is taking Tegretol and is of child bearing age, she needs to be taking a *lot* more Folic Acid.
Man: “Well how much do yoooou think she should be taking?” [He really did stretch out his word like that -- it was very accusatory, and it also activated Super-Dick Mode.]
– “Well, she neeeeeeds to be taking, based on the number of micrograms, between 1,000 and 4,000 a day. [I'm not full of shit here. It's 1-4 mg per day if on antiepileptic, right? 4mg if you are GOING to get preggo.]
Man: “So, you’re gonna stand there and tell me that she has to take 10 of these things a day?” [This statement alone proved to me that this man was, in fact, the dumbest person within a 25-mile radius of my location at that time. And I work down the street from a nursery school.]
– “Absolutely not. She should take one of these a day just as it says. In addition to that, she should take a Folic Acid tablet or two. It’s made as a supplement. We have it, and it’s pretty cheap.”

Man: “But this bottle says right here [He points because I can't remember what's said from one minute to the next -- apparently I resemble either a goldfish or an Alzheimer's patient in my white coat.] that one of these tablets is 100% of her daily value. Why should she take more than 100%?”
– “The medicine she is taking for her seizures will cause birth defects should she become pregnant by accident or plan. Point blank. There’s no maybe involved. It will cause birth defects. These defects are caused because of a lack of Folic Acid. By taking Folic Acid in amounts above what a normal person not taking this medicine would need, we can hope to prevent these birth defects.
Man: “I don’t understand why a person would need more than 100%.” [Ultra Mega Dick mode has now been activated by the degree of stupidity abound. This man treated me as a goldfish a few moments ago by pointing to a number on a bottle that I have known since I was in my first year of pharmacy school. Now, keep reading as I show him that he is the dumbest person on the face of the planet and cannot remember from one minute to the next. Now, I commandeer the bottle.]
– “You’re concerned with her taking too much Folic Acid? Let’s look back. You said you were taking 1,000 mg of Vitamin C each day. Hmm. 100% of your daily dose of that is 65 mg. By my crude calculations, she’s taking about 15 times her daily value. I said that 20 gram doses have been studied. That’s like 30,000% of the recommended daily dose, and you didn’t seem to contest doing that. The fact of that matter is that these Recommended Daily Allowances are outdated, not entirely accurate, and need updating. All I’m saying is that she needs to take one of these vitamins once a day and two or three of these Folic Acid tablets.” [By this time, my wonderful tech had already retrieved a bottle of 100, written the price on a post-it, and handed it to me. So, I held up each of the bottles as I referenced them. BTW, I bought her lunch.]
– “If you are concerned about the specifics, call her regular doctor or a gynecologist and ask them if I am lying or wrong.” [I wanted to add, "...or next time, don't ask my fucking opinion if you are so qualified to make all the medical decisions."]

Man: “I don’t doubt that you’re right. I just don’t understand why this says 100% if she needs to take more.” [What? Are you fucking playing with me? I just explained that you inept asshole.]
– “That *is* 100%. It’s 100% for me — a 30-something male because I’m not pregnant, I’m not taking medicines for seizures, I’m not sick, and I’m not a nursing mother. I have no reason for more than 100%. She does. And that is precisely why these Daily Allowances need clarification and updating.
Lady: Well, all right. Thanks a lot for the help. [I'm assuming they walked away saying, "I can't believe that guy thinks he can get pregnant. He should know that he can't get pregnant cause he don't got no boobies to feed the baby."]

-=+=-

Anyway, as headed down the aisle, I watched the man put the bottle of Folic Acid my tech had so perfectly retrieved (without prompt or request) and I handed him (which cost $2.97) on a random shelf. I wasn’t even mad. Hell, I didn’t give a shit then, and looking back, I care even less now. If they are that stupid/inept, it’s quite likely that the child will be just as feebleminded and dimwitted as them, if he’s not born a 7-lb turd with legs. With any luck, the lack of folic acid will disable her from ever reproducing.

I know that a neural tube defect will definitely keep the baby from ever being anything worthwhile (if it can be alive in the first place).

    Or Print it...     Or Print it...
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[...] Check it out! While looking through the blogosphere we stumbled on an interesting post today.Here’s a quick excerptWhy did you ask if you are smarter than me? Posted by TheAngriestPharmacist as Me being a dick, Stupid People, True Story, Work Sucks You know exactly what I’m talking about. Everyone has dealt with it — some of us in ‘the suck’ deal with it daily. Patient presents to the POD (Pharmacist On Duty) with a random question and a product they removed from the shelf. The question is asked and regardless of how simplistic it is and how straightforward the answer may be, the patient has the gall, thenn [...]

[...] The *Angriest* Pharmacist wrote an interesting post today on Why did you ask if you are smarter than me?Here’s a quick excerptWhy did you ask if you are smarter than me? Posted by TheAngriestPharmacist as Me being a dick, Stupid People, True Story, Work Sucks You know exactly what I’m talking about. Everyone has dealt with it — some of us in ‘the suck’ deal with it daily. Patient presents to the POD (Pharmacist On Duty) with a random question and a product they removed from the shelf. The question is asked and regardless of how simplistic it is and how straightforward the answer may be, the patient has the gall, the [...]

[...] Original post by The *Angriest* Pharmacist [...]

[...] Read the rest of this great post here [...]

[...] The *Angriest* Pharmacist wrote an interesting post today on Why did you ask if you are smarter than me?Here’s a quick excerptWhy did you ask if you are smarter than me? Posted by TheAngriestPharmacist as Me being a dick, Stupid People, True Story, Work Sucks You know exactly what I’m talking about. Everyone has dealt with it — some of us in ‘the suck’ deal with it daily. Patient presents to the POD (Pharmacist On Duty) with a random question and a product they removed from the shelf. The question is asked and regardless of how simplistic it is and how straightforward the answer may be, the patient has the gall, the [...]

[...] The *Angriest* Pharmacist wrote an interesting post today on Why did you ask if you are smarter than me?Here’s a quick excerptWhy did you ask if you are smarter than me? Posted by TheAngriestPharmacist as Me being a dick, Stupid People, True Story, Work Sucks You know exactly what I’m talking about. Everyone has dealt with it — some of us in ‘the suck’ deal with it daily. Patient presents to the POD (Pharmacist On Duty) with a random question and a product they removed from the shelf. The question is asked and regardless of how simplistic it is and how straightforward the answer may be, the patient has the gall, the [...]

What would have happened if you had a different set design to work at? That is, instead of the traditional prescription counter, what if your technician set up an appointment for these people to speak to you? They got expert advice, but got it too easily. Maybe if they had to suffer a little to get it—make an appointment, show up, wait half an hour to a n hour, and then speak with you in a private office, not only would they show respect, but they would damn well buy the folic acid gratefully.

Whatever I have learned from my own doctors was spoken with the same clairity that you presented it, but the marketing and expectations were quite different. I’m damn sure what the problem is now. We’re giving away our power and our information much too easily and much too cheaply, and the public doesn’t appreciate the value they are getting.

[...] Check it out! While looking through the blogosphere we stumbled on an interesting post today.Here’s a quick excerptWhy did you ask if you are smarter than me? Posted by TheAngriestPharmacist as Me being a dick, Stupid People, True Story, Work Sucks You know exactly what I’m talking about. Everyone has dealt with it — some of us in ‘the suck’ deal with it daily. Patient presents to the POD (Pharmacist On Duty) with a random question and a product they removed from the shelf. The question is asked and regardless of how simplistic it is and how straightforward the answer may be, the patient has the gall, the [...]

That’s an absolutely excellent point…wow…

Until I get my NPI set up and rolling - I guess I’ll just resort to placing a “Tip Jar” on the counter. I’ll take all the money I get each month and throw the entire pharmacy a pizza party…I digress…

I see where you’re going - but I’d be afraid that my poor, lower-educated patients would rationalize that with “well, if I’m going to go to the trouble of setting an appt and waiting, I might as well go to the doctor” — Unless we can ensure that we DON’T make them wait or provide services (ie more attention) that the doctor doesn’t provide. Perhaps this — “Have a medical issue or question, but don’t have time to wait to see your doctor? Schedule an Appointment with our pharmacist - and speak to a qualified healthcare practioner today!”

It kinda sounds condescending to a pharmacist, doesn’t it? I dunno…

You are hilarious! I can think of multiple times where this has happened to me. My favorite one was a guy who wanted to know which OTC weight loss product he should take (this was before Alli was on the market) and after giving him my standard speech on how they are all stimulants, none are proven safe, and someone has to die before they are removed from the market - he put the bottle down, and walked away - only to spy from the far end of the aisle until he thought I wasn’t looking so he could come back and grab it without me seeing! (which of course I saw) Why bother to ask when you’re just going to do whatever the hell you want to anyway?!
I think it is definitley a respect thing - if patients had to make an appointment, wait at least a 1/2 hr in a waiting room, and pay $200 for 5 minutes of our time, they might take our advice more seriously. But I guess we’ll just have to take the good ones that we actually get to help along with all the morons who think they know more than we do.

Re, appointments with pharmacists, I see your point. I don’t know if we will get what I describe (one pharmacy organization says there will be well over 100,000 of us doing that by 2020, but I don’t believe it). I was just trying to change the scenery and see if the public would react the same callous way that they do.

If I could pull it off, you can bet your bottom dollar, I would do it. I think I could help a lot of people doing that. However, the other 4-6 days of my work week, I want to be in the trenches slinging pills…:-)

Slightly off-topic about who’s smarter but it
brought to mind an old joke.

It seems that this older gentleman consulted
his physician about a pain in his leg.

After poking around a bit the Dr said his leg pain was due to “old Age”

“Why, that can’t be true” responded the patient. The Dr puffed up and said “what do you mean, that can’t be true?”

The patient replied “well, my other leg is just
as old and it don’t hurt.”

I just found you and I’m not ashamed to say any man who can refer to a potential child as a ‘7 lb turd with legs’ is a man I have fallen instantly a little bit in in love with!

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