04

Jan

What to say about today?

Posted by The *Angriest* Pharmacist as Me being a dick, Rude, Stupid People, True Story, Work Sucks

Today was what I like to call, “Phuck Pharmacist Phriday,” where everybody has problems that cannot be feasibly corrected on Friday. Refills, PAs, assorted Insurance problems. Essentially, we have a four day week where we can handle problems. Calling on a refill on Friday is a shot in the dark, sometimes we get it, most of the time it’ll be Monday.

I got a call from a doc’s office saying that they got a call from a patient about a PA. We had told the patient we called several times but the doctor’s office said they received no notification about it. I assumed we were faxing to the wrong number. I flip to the applicable letter in our little “call doctor box” where we file the slips after the MD has been notified (and the date and time has been recorded) and low-and-behold, it’s in there! Yet, no notification had been made. Why the fuck was it filed then? Slips that have not been called on go in the front of the box — in front of all the letters — or under the box itself. I was perplexed. I asked my tech what was up. He tells me, “Well I put them in there by the letter like your supposed to…” WRONG! He’s worked for me for 3+ years. He’s pulled this shit before, and I’ve bitched him out for it. I lost it this time. “Look. We call on everything once unless it’s been a long time or the patient is at the register and is telling us to call again right now. I don’t go through the entire box each time. There’s tons of slips in there. I know you may go through the entire box each morning, which I’ve told you not to do, but from now on, you do it my way. If you don’t call, it goes in the front. Once you call, put it under the letter. Now, because of you, this lady has to go without this medicine another weekend, and we look like incompetent dicks. Don’t do this again. Now, go through this entire box and make sure that everything has been called on. If it’s been in there longer than a week, call again. If it’s been in there longer than two, throw it away.” I was fucking pissed.

Later on in the day, a lady calls me and inquires about her refill request. She knew we had to call the doctor because when she called and requested it, I told her most doctors don’t authorize refills on antibiotics, they’d want her to come in and be seen again. I told the lady that her refill request had been denied because the doctor was on medical leave and all his patients had to come see his replacement to authorize refills. [This denial was made a mere hour prior to her call] “When were you all going to call me and tell me this?”
“Well, ma’am, we usually don’t call and tell people about denied refills.”
“And why not? I guess I was just going to make a worthless trip up there? Would you pay for my gas?”
“Well, most people call and inquire about them prior to driving here…much like you’re doing right now. So whether it’d denied or the call hasn’t been returned, people call and check before coming. If it’s approved and the person calls or makes a trip, it doesn’t really matter now does it? If we haven’t heard back, it’s never an issue to give people a few tablets of a maintenance medicine they are on long-term to hold them over.”
“That makes no sense.”
“Do you want me to explain it to you again? Or, do you not understand why I don’t call every person that requests a refill, which is a ton each day, whether their request was approved or denied?”
“I wonder what the board of pharmacy thinks about this?”
“Well considering we only call on refills as a service and it’s not a requirement of any pharmacist or pharmacy, I’d bet they don’t really care.”
“How do I move my prescriptions to another pharmacy?”
“Since this one was denied, you don’t have any prescriptions to move.”
*click*
This lady was a pain in the ass every time she came in. Losing her one prescription a month means nothing to me…bitch…Ideally, I *do* call and tell people their Rx’s were denied and see if perhaps I should’ve called a different/new doc, but I saw her name, knew she was a bitch, and avoided calling her. That’s how we got here…:\

EARTH TO CONSUMERS
When the first words our of your mouth are, “I DON’T WANT THIS PRESCRIPTION RAN ON MY INSURANCE,” prior to tossing me a prescription for a controlled or abused drug, chances are I’m not filling it…and if I do, I’m running it on your insurance first just for shits and giggles. Get a fucking clue…

It’s like handing a policeman your license when he pulls you over and telling him, “Don’t run this license number, it’s suspended. Just write down my name and address.” Give me a fucking break…

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I’d be tempted to tell her, “You’re beautiful when you get angry.”

Cathy Lane RPh says January 4th, 2008 at 8:27 pm

Great job clarifying the issue. Only makes common sense. Next time point like-minded individuals to this blogspot. Have them study it this interchange. May still have questions, but would bet it’d give a few out there without sense a bit of Emily Post, Dear Abby, or the modern contemporaries.

I have a question - is Ultram a controlled substance? I was told it’s not, yet it’s highly controlled and regulated. I am just curious because i was prescribed this med and it was like a 3 ring Circus at CVS getting it filled. And no, I do not forge rx’s and i’m not an addict.

In my state, it is not. Federally, it is not, but states are allowed to make some substances controlled if they so choose. Kentucky for instance, has Some (carisoprodol) controlled whereas most other states do not have it controlled.

Ultram is not controlled, but it is an opiate derivative. In high doses, it can provide quite a buzz, especially if you throw some booze into the mix. However, with high doses, it usually causes nausea and major sedation. In mega doses, it WILL cause seizures. So, the abuse is somewhat self limiting. No one wants to get high and then throwup allover themselves.

It is abused tho, people take 10 a day of those and are a pain in the ass when they want their early refills etc…

However, to arbitrarily act like you are a user or abuser when you’ve given them no reason other than having the prescription is bullshit. I’d find a new pharmacy if mine treated me like an addict…

The problem is these types of customers keep coming back after every attempt I make to get rid of them.

Thanks for your honest and candid reply. I usually follow the rules to a T. I don’t bother the pharmacy for anything, with the except of getting some special insurance approval for something. In North Carolina there are killer rules at these pharmacies, they have something where they can pull your profiles of all the rx’s you’ve had filled reguardless of where they were filled. This just blew me away.

My other beef is with Lyrica - it’s the flavor of the Month. The doc gave me this and it’s a controlled substance. I would rather not get any RX’s that require big brother’s permission. My insurance doesn’t even cover it, but that’s another post.

I like to continue to fly under the radar but I don’t want some BS from the pharmacists about why I’m taking Ultram. I definitly know 30days is 30, not 15 not 20.

Patients just have no idea on how pharmacy operations work I mean damn when they drop off their rx they stand there and expect me to magically appear oh yeah let me just squat down and itll pop right out get real!Then one patient said I dont understand why itll take an hour all you have to do is slap a label i looked at the patient and said “are you kidding me ?is that what your thinkiyg?then I went on to say that the process is far more in depth I told her that if she wanted to rest assure that the drug she is receiving in fact necessary and will not cause and drug-drug interactions then she would need to wait because the pharmacist that makes 6 figures and sits on his ass at the verify machine has to verify and check for any other problems thatmay arise because ultimately its his DEA number that will get revoked if he kills you!So the lady shut up and sat down and waited as in my mind i was thinking you phucking idiot go do some damn research on pharmacy operations then come back and ask the question then youll get the hand across the face reaction!

i love that “don’t fill it on my insurance” comment. nothing will guarantee more that we will run it through on your insurance first.

i got a random one of these the other day. it was a guy who regularly fills his percocet every month. he came in, told me not to fill it on his insurance, so obviously i did. but the catch is that not only did it go through, but it was cheaper than what our cash price was. i’m wondering if he went elsewhere immediately afterward and got it filled again on insurance, since our cash prices are the cheapest around on narcotics (oh how i wish they weren’t….). then again, maybe he was having insurance issues at the time. who isn’t at the moment?

I’m wondering if there’s requirements out there that require you to use your insurance for all healthcare…like in the contract you signed with them…

My insurance is crap. I guess I will not say give me the cash price because it will wind up being cheaper them my copays. I’ve even had my insurance limit my med’s to 15 days of Nexium, yet I have 30 days of ulcers. These MBA idiots who decide this really need to experience a day in the life… I pay exorbant premiums only to be limited to 15days of necessiary medicine, then they have the nerve to send me a reminder that I’m not taking the med’s as prescribed. What ever.

Jenn

Don’t put it thru your insurance? Please.

I had this guy, let’s call him Ron, who wanted his dilaudid through workers’ comp. Fair enough, I say. So I type it in, and bill it under Medicaid by mistake. Surprise! A 30-day supply was filled 14 days ago at CVS down the road. Different doctor, too. So I look in his receord, he’s had dilaudid every month (coming in 5 to 7 days early each time) from us, for the past 18 months. I call up CVS and they say he’s gotten it for the past year from them. Bulls-eye. I warn them of the situation, then proceed to call up both doctors, his social worker, and his workers’ comp adjuster. He came in later that day, with the full get-up: neck-brace, crutch, and arm cast (all of which he took off after leaving the building). I just smiled, gave him the RX back (with “Filled 2 weeks early” written in big letters on top), and told him to call his doctor.

It’s been four months since. I looked in his record the other day…he hasn’t gotten dilaudid, ms contin, tramadol, or even soma, from either doctor. And that, friends, is my good deed for the day.

Lyrica is a controlled substance? I guess I’m glad I’m still on gabapentin (which as a generic is still amazingly expensive, especially in the 3200 mg a day I take). I was in a drug study for Lyrica back in the day, which is how I ended up on gabapentin. I don’t remember getting high, though.

Lyrica = pregabalin
Neurontin = gabapentin

Lyrica binds to some calcium channels reducing neurotransmitter release. This downregulates nociceptors (pain) and decreases seizure activity.

It’s Schedule V — so it’s barely controlled. Some states allow some schedule V medicines to be sold over the counter, like Codeine cough syrups, lomotil for diarrhea, and pseudoephdrine. Other than that, I’m not sure why exactly it is controlled. The mechanism isn’t understood why it gives you a buzz. And, the literature says the BUZZ was only noted by admitted drug abusers — those looking to get a fix out of anything and everything.

I’d recommend Gabapentin over Lyrica any day because they are essentially going to be used for the same things - except Lyrica is INDICATED to treat more things while those would be unlabelled uses for gabapentin. Gabapentin doesn’t have a blonde handing out pizza, donuts and ink pens either…Lyrica does…:-)

I’ve been happy with gabapentin, other than the fact that I have to take it four times a day. It’s really only good for 6 hours, and if I miss a dose, I turn into a basket case. An itchy, cranky, anxious basketcase. It’s not attractive.

Lyrica in Indiana is controlled..

Sounds a little like something that happend to me the other day! ha!

http://persephoneinluv.livejournal.com/8331.html

Can anyone tell me which ADD drug has the most kick. I am curently taking Ritalin 1o mg twice a day and having no effect.

Uhm…no

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