My turn…

*Clearing paper jams out of stupid ass printer
*refilling vial drawers/labels/bags
*walking people through the use of debit card machine (i hate that one the most)
*waiting for person to write check, then balance check book at counter
*waiting while you dig through your pocket lint, wrappers, various other crap for correct change
*watching while you slowly sign the sig-cap device then listening to you bitch about how awful your sig is
*showing you that YES that is the correct price and NO you didn’t pay less last month, in fact the price had been the SAME for the last YEAR
*waiting while person decides in the middle of wring-out that they need a gallon of milk
*searching the shelves for out-dates

on a side note: this I really hate. Been working my ass off all day, its been really busy. Wait! A little break in the action! No customers at the counter! Pain-in-the-ass customer comes sauntering up to the counter “You look bored! I have some work for you to do! Been kinda slow today, huh? Is that all you do is eat back there?”

I can’t tell you how many times customers walk up and expect me to just hand them the prescription because it comes in a box…..yes zpack comes in a box, no it still takes 20 mins…..

*Standing there at the drop off trying to “haggle” a wait time or pick up time with me. If I told you 20 minutes, 20 minutes is what it will be in the best case scenario. Accept it and leave my counter so I can help the person behind you.

We’ve had consistent 1 hour + times lately due to a lot of snowballing issues (lost a full time tech, had one go on vacation, one sick, then another sick, then the first one to get sick totaled two vehicles in a span of 3 days…). Yet volume is still increasing. People gripe about 20 minute wait times sometimes, but people don’t understand that if we COULD get their script out immediately we would. It’s not like I ever enjoy telling someone please come back after an hour and a half…but realistically that’s how long it takes if there are 40 “in stores” ahead of you and we’re short staffed. *sigh*

Also, training a new person who was supposed to have experience, but struggles with making change for a $5 is so ftl.

You get to eat?! Lucky

Do technical difficulties count? Today I walked in at 2 pm, to find out that our server had crashed. Everything: patient profiles, active prescriptions, things already filled, prescriber lists, drug location database…everything was fucking GONE. We had to wait eleven hours for the files to finish reloading from the corporate mirror server nine states away. In the meantime, we had people coming in, which we had to keep telling “We can have this filled tomorrow, or you can go to the Rite-Aid across town to fill them.” Once everything started working again, we called all the off-duty techs and went mad filling everything before closing time. I think we broke a record: 300 scripts filled in under 2 hours. I want a freakin’ medal.

You get bathroom breaks?!?! ;)

@DB: I have found that when checking stock, you should NEVER lay your hand on the item on the shelf. Look, but don’t touch.

As you point out, this goes double for boxed items like eye drops or topicals, because that’s their cue to say “Oh, can I have it right now? Why not? But you have it right there in your hand! Can’t you just give it to me? Can’t you put it in the computer later?”

Um, no to all the above.

Not bad.. if its there I missed it:

“Inventory management tasks”

To all,

Even if you handed out that filling-time explanation to each patient, or pasted it on surface of the Goodyear Blimp, or even on the side of the Sears Tower, the public wouldn’t give an airborne intercourse about any of it.

BTW—NEVER do a “show and tell!” If someone needs a prescription for something, and you have it in stock, just say so, NEVER “show so!” jeeze, don’t SHOW them the thing! If you do, they feel egregiously wronged at the sight of it, like a little kid who can’t have a toy.

You forgot one… leaving the pharmacy to punch in the code so the bathroom door will open for a customer because the front store asst. mgr. told the customer to tell the pharmacy she was TOO BUSY.

Quilt Lady sure got that one right. After working for years,dancing around about to piss my pants,the idiots who designed the pharmacy decided to put the public restroom near the pharmacy. They never ask the front store employees to use it. Oh, and don’t forget selling stamps at the drive thru.