Go fuck yourself. I have all the empathy in the world for those that are ill and seeking help. I do NOT give a shit about those that do not give a shit about themselves and refuse to take their healthcare into their own hands and do one fucking iota of work.

How is me balking at calling 75 doctors a day (many several times) show that I am uncaring, unsympathetic, or anything at all? My pharmacy fills 800 scripts on a Monday — 550 of those are refills. I can’t care for patients that are there seeking my counsel if I am on the phone with YOUR doctor calling to get YOU a refill on YOUR soma.

Next time, if the TECH tells you that bullshit, tell her you are out of refills and it will take those three days to get the refills. We know it was a tech because I would hope a pharmacist would have the ability to make the connection — whereas a tech only sees that it’s early and he/she now gets the ability to enforce the pseudopower denial sword normally held by the pharmacist. Most techs love telling people NO and busting people trying to pull bullshit.

FYI, long term Xanax is never legitimate. It should be used for a very short period. If you have continued anxiety attacks, you need to be stabilized on something that’s not habit forming and won’t make you a freaking zombie — like Paxil or Buspar…And don’t give me any bullshit about how Xanax is the only thing that works or that you’ve tried those and they didn’t work. I won’t buy that shit. You need to take these long term and use the Xanax as an adjunct for 1-2 mos. Then you can likely just discontinue using it as those meds would control Generalized Anxiety Disorder very well.

Concerning this situation, for all you know Mrs. L could have already called 10 times that morning and her daughter called while you were there.

While the comment was unprofessional, it was intended only for the ears of employees that are all trained in the protection of private health information.

That’s exactly why I do not allow people to lurk around my counter — I FORCE them to go sit down in my little waiting area — out of direct earshot. If you were at the register, however, picking something up — that is a different story. Comments like that should not be made while someone is at the register or close enough to hear the comment.

Honestly, I would just speak with the manager — discretely — perhaps by phone and let him/her know what was said, that you think it was inappropriate/unprofessional, and that the staff there needs to be notified of the fact that their words could be heard by more than just the pharmacy staff. If you wouldn’t say it in front of that patient, you probably shouldn’t say it at all. While they won’t fire or even reprimand anyone, it’d be a good opportunity for some retraining.

What’s really weird about the situation is the fact that it appears the pharmacist (or someone) didn’t even know who she is — yet they said “fat chance” about the refill. It’s confusing because people can have refills on pain medicine — and some people take it consistently for many many years w/o issues. Why the person would act like “fat chance we don’t refill that” on a medicine that can be refilled is weird.

Some medicines (in the C-II class) aren’t allowed to have refills. These are meds like Percocet, Oxycontin, Adderall, Ritalin, et al. Maybe they said one of these and the employees realized she couldn’t have a refill and maybe you misunderstood the drug name?