Comments on: Why Would I Lie? http://www.theangriestpharmacist.com/2009/11/14/why-would-i-lie/ You want your prescription filled when? Eat shit... Thu, 11 Mar 2010 02:16:00 +0000 http://wordpress.org/?v=2.9.2 hourly 1 By: Angry Tech http://www.theangriestpharmacist.com/2009/11/14/why-would-i-lie/comment-page-1/#comment-13171 Angry Tech Sun, 13 Dec 2009 19:19:33 +0000 http://www.theangriestpharmacist.com/?p=1227#comment-13171 One of the techs told the customer they *thought* the other tech called the insurance *yesterday* and was told it was a fallacy, when the customer only came in that day so they clearly did not call regarding the customer's plan? I'm kind of confused that they expected any outcome other than skepticism and having to call the insurance regarding his prescriptions. So, yeah, that really does make it look like you're idiots or lying to him. Especially since it turned out it was entirely possible to have a 90 day supply filled at retail- I don't imagine it matters to the customer or the representative how exactly that is done, just the fact that it CAN be done. Not to mention, half the representatives on the helpdesk are going to tell you to contact the doctor's office - I can't count the number of times I've been told a PA needs to be handled by the office, and I merely call back, talk to a different representative and somehow they use evil voodoo magic and I don't have to do a damn thing but reprocess it. One of the techs told the customer they *thought* the other tech called the insurance *yesterday* and was told it was a fallacy, when the customer only came in that day so they clearly did not call regarding the customer’s plan?

I’m kind of confused that they expected any outcome other than skepticism and having to call the insurance regarding his prescriptions.

So, yeah, that really does make it look like you’re idiots or lying to him. Especially since it turned out it was entirely possible to have a 90 day supply filled at retail- I don’t imagine it matters to the customer or the representative how exactly that is done, just the fact that it CAN be done.

Not to mention, half the representatives on the helpdesk are going to tell you to contact the doctor’s office – I can’t count the number of times I’ve been told a PA needs to be handled by the office, and I merely call back, talk to a different representative and somehow they use evil voodoo magic and I don’t have to do a damn thing but reprocess it.

]]> By: The Redheaded Pharmacist http://www.theangriestpharmacist.com/2009/11/14/why-would-i-lie/comment-page-1/#comment-13161 The Redheaded Pharmacist Wed, 09 Dec 2009 21:14:16 +0000 http://www.theangriestpharmacist.com/?p=1227#comment-13161 I agree. why patients think we lie is beyond me. Especially when we tell them we can't fill their Vicodin yet etc. I feel like telling them: "Listen, I make a living filling prescriptions. It's how I put food on the table. Don't you think i would fill this if I could?" of course, they won't listen to what you say anyway so what does it matter? I agree. why patients think we lie is beyond me. Especially when we tell them we can’t fill their Vicodin yet etc. I feel like telling them: “Listen, I make a living filling prescriptions. It’s how I put food on the table. Don’t you think i would fill this if I could?” of course, they won’t listen to what you say anyway so what does it matter?

]]> By: dizzyb23 http://www.theangriestpharmacist.com/2009/11/14/why-would-i-lie/comment-page-1/#comment-13141 dizzyb23 Sun, 22 Nov 2009 15:17:05 +0000 http://www.theangriestpharmacist.com/?p=1227#comment-13141 Or Mrs Angry.....keep on blogging.... Or Mrs Angry…..keep on blogging….

]]> By: Hopeless http://www.theangriestpharmacist.com/2009/11/14/why-would-i-lie/comment-page-1/#comment-13128 Hopeless Wed, 18 Nov 2009 01:24:30 +0000 http://www.theangriestpharmacist.com/?p=1227#comment-13128 "I'll take my business somewhere else" I LOVE THOSE WORDS!! All I ever say is OK. Problem solved! Have a nice day. “I’ll take my business somewhere else”

I LOVE THOSE WORDS!!

All I ever say is OK. Problem solved! Have a nice day.

]]> By: that*redhed*pharmist http://www.theangriestpharmacist.com/2009/11/14/why-would-i-lie/comment-page-1/#comment-13122 that*redhed*pharmist Mon, 16 Nov 2009 05:54:51 +0000 http://www.theangriestpharmacist.com/?p=1227#comment-13122 aw! come on! now, how you gonna make me laugh so hard when you go to a boring hospital pharmacy job? you know you won't have these stories to pass on from working there! ----I guess we will have to hope and pray that you will keep posting based on memories of your past experiences. aw! come on! now, how you gonna make me laugh so hard when you go to a boring hospital pharmacy job? you know you won’t have these stories to pass on from working there! —-I guess we will have to hope and pray that you will keep posting based on memories of your past experiences.

]]> By: dizzyb23 http://www.theangriestpharmacist.com/2009/11/14/why-would-i-lie/comment-page-1/#comment-13121 dizzyb23 Sun, 15 Nov 2009 12:52:48 +0000 http://www.theangriestpharmacist.com/?p=1227#comment-13121 I'm a Pharmacy Tech in the UK and we all follow your blog at work. Even though we are in different countries, the issues are the same. Keep blogging Mr Angry........ I’m a Pharmacy Tech in the UK and we all follow your blog at work. Even though we are in different countries, the issues are the same. Keep blogging Mr Angry……..

]]> By: QuiltLady http://www.theangriestpharmacist.com/2009/11/14/why-would-i-lie/comment-page-1/#comment-13119 QuiltLady Sun, 15 Nov 2009 04:41:39 +0000 http://www.theangriestpharmacist.com/?p=1227#comment-13119 WE... as CARING EDUCATED PROFESSIONALS have allowed the corporations to do this to us and to our profession (the customer is ALWAYS right). As for me, I'm tearing off the REAR VIEW MIRROR and BLAZING forward into 21st Century Pharmacy where everything OLD is NEW again. If you build it, they will come... WE… as CARING EDUCATED PROFESSIONALS have allowed the corporations to do this to us and to our profession (the customer is ALWAYS right). As for me, I’m tearing off the REAR VIEW MIRROR and BLAZING forward into 21st Century Pharmacy where everything OLD is NEW again. If you build it, they will come…

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