Your refill? Yeah, it’s too soon
This is a guest post from a technician known for now as J.S. -- s/he will be responding to all comments as necessary. Should you want to send a private email, please use the CONTACT Page and I will forward it on to him/her.
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"REFILL TOO SOON," GUYS. That means, in pharmacy lingo, your insurance will not pay for your prescription until the resubmit date. One late night at the pharmacy, which by the way is in the ghetto, a woman comes in to refill her son’s prescription. As I processed the prescription I explained to her that it is a REFILL TOO SOON and the insurance wouldn’t pay for the refill until tomorrow morning. She obviously wouldn’t accept that answer and went into a rant against me (a technician), the pharmacist working with me, and our drug store. As I recall it went something like this:
“My baby needs his medication! He is sick! He needs it NOW!!!!! You stupid white bitch you had better fill my prescription or im going to kick your ass! Her's too. That other bitch pharmacist! What you think yous better than me? I want it now! Ima get me suma that shit now and my momma gon' pay for it! Make it now! Get it ready, Bitch!”
I looked at her, looked at the pharmacist, and explained to the woman that if she would WAIT ONE MORE DAY [less than 18 hours, actually], the prescription wouldn’t have copay because this woman was on state assisted insurance.
I told her that the medication would be $45 and if she wanted it, she could pay for it, but that amount wouldn’t be refunded the next day. Her response, although not responsive to the information, went something like this:
“What you think I’m broke, bitch? I can’t pay for my babay's medicine? Fuck you ima just buy it ima just buy it you can’t tell me what to do, this my babay, THIS MY BABY AND HE NEEDS HIS MEDICINE NOW GET IT READY DUMB BITCH.”
You're not broke? Oh, okay. Then I guess you’re just one of those lazy folks who doesn’t work and just expects the government to pay for your prescriptions. I can safely assume you are probably on food stamps too? Welfare? You're yelling at me, and I am partially paying for your prescription by paying taxes? I have no choice but to have my tax dollars used to pay for “your babay's medicine,” and I have no choice but to abide by your every wish and want because 'the customer is always right,' right? So, I swallowed my insults, and I bottled my anger, and filled the prescription.
By this time, her mom (the "babay's" grandma) came to the counter and apologized profusely with the accurate explanation that woman was mentally retarded. MENTALLY RETARDED. And she has children? What the fuck. You can draw your own conclusions on that one. And by the way, after all that, she didn’t, or better yet, her mom didn’t buy the medication because she, having some sense about her, WANTED TO WAIT UNTIL THE NEXT DAY. By the way, the drug was for SEASONAL ALLERGIES. Not seizures, not juvenile diabetes, not horrible psoriasis, not dangerous asthma, not epi or glucagon. SEASONAL ALLERGIES. Couldn't wait 18 hours, and *I'm* the dumb bitch.
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Do you want to submit a guest post [since I don't post nearly enough]? Type it up and email it to me via the same contact page. Also, let me know if you want your name/email address shared publicly, what POLL question you would like to accompany it (if any), and anything else you think is important. Guest Posts will be edited for grammar and spelling. I may also add emphasis, clarification, funny links, or other silly stuff [I might remove inappropriate stuff as well]. I will NOT alter the content/message of your post.
Voicemail prescription on Memorial Day
Had a doctor call in a prescription today...on Memorial Day. I could tell from his tone on the voicemail he left that HE WAS PISSED. He was bothered. He was angry. He was leaving a prescription for, let's call him Cal Ripkin. Here is the message verbatim:
"Prescription for Cal Ripkin. Zpak. No Refills. This is Dr. Johnson."
Luckily, I knew who Dr. Johnson was because he did not say his first name. I could just hear it in his voice that Mr. Ripkin called him at home or through the exchange acting as if he would absolutely die without a ZPAK STAT! And, rather than tell Mr. Ripkin to stop being a pussy and take a nap and some Tylenol, he just called in the prescription. Is antibiotic begging becoming some sort of weird variation of drug seeking?
Mr. Ripkin called me moments later and arrived mere minutes later. He needed that fucking ZPAK...
As I'm ringing him out, he doesn't ask about cough medicine. He doesn't ask about Advil or Tylenol. He doesn't ask me any REAL questions at all. He does hold out his hand and show me his palm. He's got a giant blister -- looks like it was from fighting a push mower without gloves.
"Will this ZPAK help with this blister?"
"I don't think it will. It's not super-red. It's definitely not infected. I wouldn't have torn it open -- maybe you could cover it with some super glue or Nu-skin to keep it from hurting."
"Oh. I kinda thought.....well....okay...thanks...."
So, let's recap here. Patient calls doctor for antibiotic. Doctor doesn't ask why, what for, or any questions. (It's for a blister, by the fucking way) Patient doesn't tell doctor what it's for. (It's for a blister, by the fucking way) Pharmacist fills it, patient comes to pick it up and pharmacist discovers patient wanted it for a blister, BY THE FUCKING WAY.
What a waste of time, money, resources, and my patience. This is one of the biggest examples of problems within our healthcare system -- WASTE and MISUSE OF ANTIBIOTICS. Super bug, anyone? This is how we are going to create it....
The crap people send me…
I got the following email from "Pat" concerning a "pain contrtact." One side of me wants to say, you're an addict and you need help from a few different doctors. One side of me wants to say this poor woman's pain is being under treated by her physician. Still yet, one side, the prevailing side, doesn't give a flying fuck. I present this email for your amusement. Readers, please tell her what you think. I get so many emails/contact notes from folks like this, that I no longer take the time to respond. It is up to this community to cull its nuts.
From: pat <d********y@yahoo.com>
Subject: Pain Contrtact
Title: Technician
Message Body:
Dear Sir,
it is with deep shame, and not a little fear, that I compose this message. I'm a woman in her late thirties, and I'm a Pharmacy Tech. I also suffer agonizing migraines. I have a PCP that I see, weekly, and I receive Rxs for #14, 40mg. Oxycontin, and #42, 20mg. Roxicodone, for BT pain. My visits are always EIGHT days apart, NOT seven. But, no matter how many times I explain the numbers to my M.D., she won't up the Script #. Tonight, I found a several months old Rx for "Percocet", 5/325, literally in a cookie jar. I KNEW it was wrong, as I have an Iron-Clad contract w/ my doc, but I did it anyway. I went to a NEW Phramacy, paid cash, and got the script. I feel like even lower dirt, b/c the RPh was SO nice and understanding; I felt like a heel misleading him. I have a question for you, sir: will this Rx show up on my profile at my reg. Pharmacy, since I didn't use my usual insurance? I asked my DAd, who is an RPH, and couldn't get a straight answer (he refuses to touch, or even discuss my meds). If my doc finds out, she'll kick me out of her practice-- and narcotic meds are the ONLY thing that make life bearable for me right now. I KNOW I should have thought of that BEFORE I did this, but, now, I need a truthful answer from someone I truly respect. Am I in horrible trouble? I am SO SCARED.
Thank You, PAt
How to comment
I'm tired of randos coming to my website and submitting bullshit comments to various posts. I've got better things to do than delete 3-5 comments per day calling me an asshole, a meany head, or questioning my professionalism/ethics (and then banning the user)...as if you reading a vague story about a drug seeker / drug shopper compromises THEIR privacy. As if ANYONE reading these stories can find out what state I'm even in -- much less a patient's name. That's just not possible. Considering that I'm not a complete idiot, I change facts, details, and other things to keep the backbone of the story without making it so obvious as to the subject and subject matter. The person fingered in the story wouldn't even know they are the subject matter in 9 of 10 posts.
I get talked to like I'm a piece of shit all day. I'll be damned if I'm gonna come home and take e-shit from some nameless fuck over the internet (I do realize the hypocrisy of using the term 'nameless fuck' as I am one). But, what I mean is, people stumble upon this site and give me shit -- non-pharmacists, non-healthcare workers, nobodys. I'm not that bad. I'm not a horrible person. Some of this is a joke. It's an act. It's a persona in some ways.
I do (or envision and reimagine) the things that you want to do but can't. A favorite comment from these nameless fucks is that I would/should be fired in their business for doing X or saying Y. Who are they to judge me or question what I do.
I can't fully express how much this pisses me off. Nor can I adequately express how some of these hatred and anger is misplaced. I'm not a bad guy. I'm not an unethical dick. 'You' just don't like THAT post.
Now, don't get me wrong -- I'm not deleting these comments because they person questions my judgment or doesn't like what I did. I can handle a dissenting opinion. That's not the issue. I would be FINE with that. But, I've yet to have a dissenting opinion posed in a professional manner worthy of being posts. For instance, in response to, "Unfortunately, this is a true story" I got the following comment:
"This was written in a humorous way I’ll give you that.. Guy sure was stupid LOL!! I would fire you ASAP but I suspect you probably own or manage the pharmacy in the story, which is even more repulsive. You sir sicken me, and should be ashamed of your profession."
Now, do you see how that has no point? That serves no purpose other than to push me down (as well as the profession of pharmacy. Now, I can accept that this situation could have been handled a different way. But, unless you present a clear and concise rebuttal without resorting to belittling me or our pharmacy, I don't give a fuck what you have to say. Now, you don't have to be a kissass, but you can bring about a different POV without being a prick. Here's what you could say:
"While I agree that was frustrating, you handled it dead wrong. You're a pharmacist and obviously have some education. Not everyone in the world is a smart as you. Some people need things spelled out to them. Some people have learning disabilities. Did you ever things of that? Did you do what they taught you in school and ask him to show you how he will use the inhaler after you educated him? Oh, I forgot, you barely did educate him. This situation is nothing but a failure of a pharmacist to counsel a patient effectively.
See how that works? With a little cunning, you can tell me I'm wrong, pose your opinion, maybe even take a jab at me, have your comment posted, and not get permanently banned from my site WITHOUT BEING A SNIVELING PRICK. I'm not saying you can't swear. I'm not saying you can't question me or what I did. Just don't be a jerk. Don't attack me -- unless it is REALLY fucking funny and REALLY fucking good.
So, how do I remedy this? I thought about deleting all comments and blocking all future comments/discussion, but I value that input from fellow pharmacists and technicians. Instead, I've decided to require registration. That means that initial registration will require a name, verified email address, and maybe some other information as I see fit (such as an acceptance of terms of service). Then you can post comments on the site. After a certain number of approved comments, you will get the ability to post comments that skip my moderation -- after earning trust so to speak.
http://www.theangriestpharmacist.com/wp-login.php?action=register
We'll see how this goes for a while. Maybe a little bothersome registration will prevent assholes from doing what they do best.
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