The *Angriest* Pharmacist You want your prescription filled when? Eat shit…

"Uhh, I don't want that on insurance"

Posted on April 7, 2007

We’ve all heard it. It’s a red flag in my book. If you don’t want your meds on your insurance, most of the time it means you are using your insurance card at another pharmacy and “doubling up.” It’s a mega no-no to say those words if you’re filling a controlled or narcotic medication…no doubt.

Yesterday, I got in a pissing match with some jackass because of this. He threw a flipping fit because we billed them. He yelled at my tech. He yelled at me. He went on to say that he never gave us our insurance card. I responded by saying that it obviously did not input itself into our system. He told me his insurance was trying to get him on some “emergency care” plan, and if he used his prescription insurance, they would screw him over. I did not believe him for a second. He had one vicodin script. The rest were normal, CHEAP, maintenance meds. At most, we billed his insurance for 100 bucks or less on 3-4 scripts total.

He went on to tell me that he only wants his insurance billed when he presents his insurance card at the register. Sorry, dude, but that’s just not how the workflow goes in a pharmacy. He told me that that’s how he always does it at Walgreens. Wrong. Walgreens would laugh his ass out of the place for this petty bullshit. So, I told him that I would simply delete his insurance card completely…and we’d never bill anything for him. That wasn’t the write answer either. I even told him he could bill them via paper bill as he saw fit. WHAT? Him do the leg work? Fuck that…

He told me my pharmacy was broken. “Well, sir, let me present you with this scenario. Mrs. Jones brings in 15 scripts. She gives us her insurance card at the drop off window as one normally does. We bill them, fill them, and send her on her marry way. Now, going by what you suggest is normal, next month when Mrs. Jones comes in to pick up her refills, she has to once again present her insurance card. Several things could happen from here. She could forget it. She could lose it. She could not realize that’s necessary and pay cash. Each of these cases is worse than the prior. Then, 85 year old Mrs Jones is pretty much screwed. Let me tell you something. Mrs. Jones’ scenario is the one that 95% of our insurance having patients follow. You are the one-person in the thousands we serve monthly that wants to do it differently.”

I got through that schpeal…barely. He interuptted me 10 times. Then he told me that we weren’t communicating, and ‘he was done talking to me’ and that ‘he didn’t want me to have anything to do with filling his prescriptions.’

He got rang out after we reversed everything out (which costs me about a quarter for each script for transmission fees). At the register I told him I was deleting his insurance card so this didn’t happen again inadvertantly, and if he wanted a different scenario, my suggestion was to find another pharmacy.

Boy was I pissed. I know it’s a petty scenario, and it’s pretty easily fixed. But, I hate being challenged in my domain. Pharmacy is my life, and it has been since I was 16 years old. No one tells me I’m wrong. No one tells me I’m doing something wrong or illegal. I’m paid to be right. Each time I fill a script, the dispensing fee pays me to be right. My salary pays me to be perfect…flawless. Mistakes are not an option. Incorrect is not an acceptable outcome. Some things in pharmacy may be a little gray, but what I do is black and white…



Stop jingling those damn keys…

Posted on April 2, 2007

I work alone sometimes. If I’m lucky, I work with one other person. Occasionally, we both end up on the phone, on the sales floor, or tied up elsewhere. Enter Jackass #1. He gets to the cash register, waits a few seconds, and out come his keys. At first he just shakes them a little bit, allowing me to hear his jingle. I see him, but he can’t necessarily know that I see him. I have no real way to let him know that I’m busy, and I’ll be there as I’m able. He waits as long as he thinks he needs to so he raises his keys in the air and…OOPS! drops them on the counter.

Holy fucking shit this stuff pisses me off. It happens all the time. I don’t have a bell. I don’t need a bell. I have eyeballs. I take a step back, wave at him, and show him that I am on the fucking phone. Does he care? Naw…

He dropped them again. Ohh man I’m hot now. I’m talking to a doctor about a mis-written script. I can’t step back and say, “Hold on just a minute.” I fucking waited for his ear for 10 minutes. This asshole can eat shit!

I couldn’t take it anymore. Three drops, and I lost it. I think I went a little far now, but hindsight is 20/20. I pulled my keys from my own pocket, jingled them a few times, dropped them on the counter not once, not twice, but three times, then in a fury threw them towards my register. They hit the wall, fell to the floor, and the man’s jaw dropped. My face turned red, and I knew I screwed up.

I finished my phone call and skipped down to the register. I bent over and picked up my keys. I looked at him and said, “I’m sorry. But you must realize that I am not here getting paid to ignore you. I have a plain few of the register. I have mirrors here that let me see you from every point in the pharmacy. I don’t need someone creating a bell with their keys in a feeble attempt to get my attention. In most cases, I know the person is going to the register before they even get there.”

The response was classic, “It’s fine…do you have any 12-hour Sudafed?”



Why society is going to complete shit

Posted on March 23, 2007

There’s a lot of things I see day in and day out that irritate the piss out of me. Here’s some of the things that tick me off the most.

1. The bastardization of the English language. I am not a great literary genius, but I try to speak as if I have a doctoral level education. Granted, my education is science based, but I still speak as if I have a brain in my head, unlike the youth of today. Here are a few quotes I’ve recently which made me want to scream:

“Ohh man, I ain’t seen you in a minute…” — This fuckhead hadn’t seen me in weeks. Apparently, a “minute” can also mean extended period of times.

“You know what I’m sayin’?” — Of course I know what you’re saying you fuckwad. I just listened to you. And this isn’t something these idiots just say at the end of their thought, it’s repeated many times even in the same sentence.

“I gotta keep mines…” — WHAT? Rather than just say “mine” we’ve gone ahead and made the singular word plural. Way to go you ebonics speaking jackass.


“What it is?” — This pesky oversight can sneak itself into a bunch of different sentences. Point blank: IS is NOT interchangeable with ARE! Is is a verb and should go somewhere in the middle of the sentence, not at the end (I’m sure there are special circumstances, but this is a rant…).

“Aww muh nigga…” — I am a white man. I am old. I helped a kid out, and this is the response I get? It was a term of endearment…he was pleased with my service. But, the use of this word in that sense just irritates me. If I were to use that word, the kid would likely beat the fuck out of me. His use of it simply makes others think it is okay, and it allows this hate-filled, negative word to live on.

2. The music. UGH! I hate music today. Granted, my exposure to the music of today is limited to the Top40 channels I hit on the way to-and-from work. Listening to this bullshit they call music makes me think that I have talent. I got an idea! Let’s take a dumbass electronic drummer, set it to repeat, and say the same busted ass lyrics over and over and over! BRILLIANT. The thing that really fucking grinds my gears about the music of today is the way that every song on the market contains a spelling lesson. ‘Fergie’ is the bitch that is notorious for this shit. In her song Fergalicious, she teaches young children of the world how to MISSPELL the word tasty (her version is spelled tast-e-y which is incorrect). Her other 4 minutes of dribble that contains a spelling lesson is Glamorous where she spells out the title of the song. At least it’s correct! But, WHY? It’s fucking retarded. Let us not forget my personal hate, Hollaback Girl by Gwen Stefani. This whole song just fucking sucks.

I know there are some oldies that do this. R-O-C-K in the USA by John Mellencamp, and TROUBLE by Elvis(Travis Tritt cover?). I’m not saying that these songs don’t suck for spelling out words, but they do not suck as bad as the prior.

Another fad that has started recently in music that really perturbs me is artists beginning their songs with their name. I know what song is coming on before it starts (if I don’t know, it comes on immediately after). “Akon and Young Jeezy…” is the beginning of the shitfest called Soul Survivor. Akon must be a fan of his name, because I’ve noticed he says it in several songs. It’s retarded. It must be stopped.

3. Who’s dressing these fucking punks? They come in nowadays with their pants so fucking big I can see their god damn boxers. This is complete bullshit. Sure, they wear belts, but the belts must have been made for Fat Albert cause it sure as hell ain’t fitting these little pricks. Even if the belt is the right size, it’s not holding the pants up because it’s adjusted to nutsack level down from the normal waist level. As they walk, these fucking pants do right as expected and fall down. How do we hold them up? “Let’s hold them with one of our hands so it appears I’ve actually got a good squeeze on my cock.” Are you kidding me? These fucking kids look ridiculous. It’s embarrassing to Americans everywhere. And don’t fucking tell me it’s culture. It’s not a culture. It’s a pointless fad that just isn’t dying. Don’t get my started on their T-shirts either. Now, it’s cool to wear a T-shirt that’s so big it would swallow Michael Clarke Duncan. I guess we have to sag our pants because the shirts are so ridiculously big…errrr!

4. Grills. Are you fucking kidding me? I paid thousands of dollars for my teeth as is. I had braces. Then I knocked a few out in a baseball accident in high school. I also did this thing my whole life…it’s called BRUSHING! My pearly whites are pretty enough. Why would anyone want to cover them with platinum, diamonds, or anything else? It’s fucking stupid.

5. Hair. What happened to a nice part, clean cut, and groomed? Instead we have mohawks, cornrows, afros (with the pick in it still), pony tails, mullets, dyed, etc. Give me a break. All males should have hair like a young Johnny Unitas and girls should have hair like Julia Roberts (in this picture). Utopia would follow.

6. “Yes, I have plenty of change you homeless piece of shit.” Okay, they may not even be homeless, but stop asking me for change because you “need to get on the bus” or “want to get yourself a subway.” Get a fucking job. I have two. Surely, you can get one. And another thing…don’t offer to help me then beg for money. Some guy offered up directions as I was walking around lost one day. He just saw me staring at a map. He chimed in with help. Then asked me for change to catch the bus. I jingled my change in my pockets then gave him a quarter. I was wearing jeans and a t-shirt. This guy was wearing a button-up and a blazer over it. Maybe it was an experiment. Maybe I was on TV. I was still fucking pissed…and lost because that faggot gave my bad directions.

7. STOP FUCKING SINGING IN PUBLIC. I hate to say it, but this is usually only attributed to the African American public. Everywhere I go, I hear some fuckwad in headphones singing at the top of his lungs to some R&B bullshit I’ve never even heard. Musical culture? I can buy that. Be musical at home. Stop making others feel uncomfortable because of your rudeness, lack of musical ability, and, un-shyness. By the way, if you are singing in public, you suck at singing (and life). I’ve heard a shit ton of people singing in public but I’ve never heard anyone that was worth a shit…so my inference is that you all suck.

8. And for crying out loud, if your baby starts fucking crying in public, kill it or something. But seriously, when you are at a wedding, in church, at a funeral, or somewhere quiet, take the fucking child out of the room. Don’t make me have to give you a dirty look, because I will. Have some courtesy.



You are all horrible drivers

Posted on March 16, 2007

Driving tip #1: Do not block the fucking intersection. If it is busy at a red light, and there’s not room for your car to get entirely across the intersection, don’t fucking cross, nimrod! Seriously! I sat at an intersection for 3 cycles before I got so furious I just ran the red light when I got the chance. I’ll eat the 10 dollar ticket if there was a camera…I had to poop.

Driving tip #2: Don’t be an asshole. Be nice! I was driving in the right lane of a 4 lane road. Someone parked in front of a business. I couldn’t move. The parked person wasn’t the asshole. There was not a “no parking sign” believe me, I had plenty of time to look. Every asshole that drive by without letting me out is an asshole. It was very easy to see I was blocked. So, all you pricks that would not let me out, suck it.

Driving tip #3: Don’t be an excessive speeder. The limit is 70. 75 is okay. 95 is just damn uneccessary and dangerous. Slow the fuck down. Some people have kids in their car, and you are swerving around them like they are parked.

Driving tip #4: GameBoys, newspapers, laptops, and books are NOT acceptable while driving. DUH! I saw a fucking guy playing a GameBoy today. I sincerely hope he gets some sort of STD.

Driving tip #5: Don’t ride my ass.


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